Shipping & Order Fulfillment Policy

Last Updated: September 8, 2026

Expression Body Art is committed to processing orders promptly and keeping customers informed when an order requires additional time.

This Shipping & Order Fulfillment Policy applies to physical merchandise purchased through our website that is eligible for shipping. Permanent jewelry services, appointments, tattoos, and other in-person services are not considered shipped merchandise.

In-Stock Order Processing

Orders containing merchandise that is currently in stock will generally be processed within one business day (24 business hours) after the order is received and payment has been successfully completed.

Business days are Monday through Friday, excluding holidays and other days on which Expression Body Art is closed.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing time refers to the time required for Expression Body Art to prepare an order for shipment. Processing time does not include the carrier’s delivery time.

Special-Order Merchandise

Some jewelry, chains, charms, connectors, gemstones, or other products offered by Expression Body Art may be designated as Special Order.

When a special-order item is purchased, Expression Body Art will generally place the applicable order with our supplier within one business day (24 business hours) after the customer’s order and required payment or deposit have been received.

Special-order merchandise must arrive from our supplier before it can be prepared for the customer or shipped when applicable.

Because supplier availability and transportation times are outside of our direct control, arrival dates for special-order merchandise cannot be guaranteed.

Where an estimated arrival timeframe is provided, it is an estimate rather than a guaranteed delivery date.

Our typical expected timeframe for special-order merchandise is approximately 3–10 business days, unless otherwise stated on the applicable product page.

Orders Containing In-Stock & Special-Order Items

If an order contains both in-stock and special-order merchandise, we may hold the in-stock items and ship the order together once all merchandise has arrived.

Expression Body Art may also choose to ship available items separately when appropriate.

Customers will not be charged an additional shipping fee solely because Expression Body Art chooses to divide an order into multiple shipments.

Shipping & Delivery Times

Delivery times shown by a shipping carrier are estimates and begin after the order has been transferred to the carrier.

Once an order has been accepted by the shipping carrier, transit and delivery times are outside of Expression Body Art’s direct control.

Carrier delays may occur because of weather, holidays, transportation disruptions, high shipping volume, incorrect routing, or other circumstances.

Expression Body Art does not guarantee carrier delivery dates unless a specific guaranteed service has been expressly offered and purchased.

Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is submitted.

Shipping costs may vary depending on the order, destination, shipping method, or promotional offer.

Any free-shipping promotion or offer is subject to the terms displayed at checkout or with the applicable promotion.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your purchase.

If you discover an error in your shipping address, contact Expression Body Art as soon as possible. We will make reasonable efforts to correct the address if the order has not yet been shipped.

Once a package has been transferred to the shipping carrier, we may not be able to modify or redirect it.

Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.

Tracking Information

When tracking is available for an order, the applicable tracking information may be provided after the shipment has been prepared and accepted by the carrier.

Tracking information may take some time to update after a shipping label is created.

Packages Marked Delivered

If tracking indicates that a package has been delivered but you cannot locate it, please first check the delivery location, surrounding property, household members, neighbors when appropriate, and any location where the carrier may have safely placed the package.

Customers should also contact the applicable shipping carrier when a package is marked delivered but cannot be located.

Please contact Expression Body Art if additional assistance is needed. We will make reasonable efforts to help investigate the shipment.

A carrier’s delivery confirmation does not automatically establish eligibility for a refund or replacement.

Lost or Delayed Packages

If a shipment appears to be lost or significantly delayed while in the carrier’s possession, please contact us.

Expression Body Art will make reasonable efforts to assist with carrier inquiries or claims when appropriate.

Refunds, replacements, or other resolutions involving a lost shipment will be determined based on the circumstances of the shipment, available tracking information, carrier findings, and applicable carrier policies.

Items Damaged During Shipping

If merchandise arrives damaged, please contact Expression Body Art as soon as reasonably possible after delivery.

We may request photographs of the product, packaging, shipping label, and other information necessary to document the damage and determine the appropriate resolution.

Please retain the damaged merchandise and original packaging until we advise you that they are no longer needed.

Damage caused during shipment will be evaluated separately from normal wear, accidental damage after delivery, or damage resulting from improper care.

Incorrect Items

If Expression Body Art sends an item different from what was ordered, please contact us promptly.

We will review the order and, when the error is ours, make reasonable arrangements to correct it at no additional cost to the customer.

Special-Order Delays & Availability

Although we make every reasonable effort to obtain special-order merchandise promptly, supplier inventory can change.

A supplier may occasionally experience an unexpected delay or determine that an ordered item is no longer available.

If a special-order item becomes unavailable after an order has been placed, Expression Body Art will contact the customer to discuss available options, which may include selecting an alternative item, waiting for the item to become available, receiving store credit, or receiving a refund for the unavailable item when appropriate.

A special-order deposit that would otherwise be non-refundable will not be forfeited solely because Expression Body Art or its supplier is unable to provide the ordered merchandise.

Local Pickup

When local pickup is offered during checkout, customers may choose to collect eligible merchandise rather than have it shipped.

Customers should wait until they have received confirmation that their order is ready before attempting pickup.

Pickup instructions will be provided when applicable.

Permanent Jewelry Special Orders

Some special-order chains and other permanent jewelry products are ordered specifically for use during an in-person permanent jewelry appointment rather than shipped directly to the customer.

For these purchases, Expression Body Art will generally place the supplier order within one business day after receiving the required deposit.

Once the merchandise arrives, we will make it available for the applicable appointment or contact the customer as appropriate.

Special-order deposits and final permanent jewelry pricing remain subject to our Refund & Service Policy, Terms & Conditions, and other applicable permanent jewelry policies.

Returns & Refunds

Shipping an item back to Expression Body Art does not automatically qualify the item for a refund.

All returns, refunds, exchanges, special-order deposits, and permanent jewelry purchases are governed by our Refund & Service Policy.

Customers should contact us before returning merchandise so we can determine whether the item is eligible for return and provide appropriate instructions.

Contact Us

For questions about an order, shipment, special-order item, or delivery issue, please contact:

Expression Body Art
Website: ceexpression.com
Email: contact@ceexpression.com

When contacting us about an existing order, please include your name and order number when available.